Shruti Haasan Calls Out IndiGo for Four-Hour Flight Delay Without Information

Actress Shruti Haasan recently expressed her displeasure on social media when her IndiGo flight was delayed four hours with no airline announcements. From Mumbai, Haasan described her experience on X (previously Twitter), emphasizing the instability and disruption caused by a lack of information.

Hey I’m not one to normally complain but @IndiGo6E you guys really outdid yourself with the chaos today , we’ve been stranded in the airport with no information for the past four hours – maybe figure a better way for your passengers please ? Information , courtesy and clarity 🙏

— shruti haasan (@shrutihaasan) October 10, 2024

The airline answered Haasan’s tweet, apologized for any trouble and stating that unanticipated Mumbai weather was the reason of the delay. IndiGo reassured travellers that they were addressing the problem and striving for future better communication.

On social media, Haasan’s remark attracted notice right after since many people shared her annoyance and attacked the airline’s customer service. The episode has spurred a discussion on the need of open and prompt airline communication during delays.